TERMS AND CONDITIONS OF SERVICE

Last updated: January 2026
Business name: Physiology flow
Website: www.Physiologyflow.co.uk
Contact email: rachel@Physiologyflow.co.uk
Jurisdiction: England & Wales

1. About Us

These Terms and Conditions govern your use of this website and any services provided by Rachel Campling of Physiology flow, including but not limited to:

1:1 functional breathing coaching
Group workshops and programmes
Corporate / workplace wellbeing workshops
Susie Sloth School and community Workshops
Online sessions and digital resources

By accessing this website or booking any services, you agree to be bound by these Terms.

2. Website Use

You agree to use this website lawfully and in a way that does not infringe the rights of others or restrict their use.

You must not:

Misuse the website or attempt unauthorised access
Copy, scrape or reproduce content without permission
Introduce viruses, malware or harmful material

We reserve the right to restrict or terminate access to this website at our discretion.

3. Intellectual Property

All content on this website and in our services — including text, images, videos, audio recordings, downloadable materials, breathing exercises, workshop content, branding, logos and programme materials — is the intellectual property of [Your Business Name] unless otherwise stated.

You may not:

Copy, distribute, reproduce or resell materials
Record sessions without consent
Teach or deliver our proprietary materials commercially without written permission

Where methods are inspired by external systems (e.g. Oxygen Advantage®), all trademarks remain the property of their respective owners and are used in accordance with applicable licensing.

4. Instructor & Coaching Scope

Our services are educational and wellness-based in nature. We are not medical professionals, physiotherapists, psychologists or licensed healthcare providers.

We do not:

Diagnose medical conditions
Prescribe treatment
Replace medical or mental healthcare

All coaching and workshops are intended to support wellbeing, breath awareness, stress management and performance — not to treat illness or injury.

5. Health & Safety Disclaimer

Breathing exercises, breath-holding, and light movement activities may not be suitable for everyone.

You agree that:

You are responsible for ensuring you are medically fit to participate
You will consult a healthcare professional before participation if you have any medical condition, including but not limited to asthma, heart conditions, pregnancy, neurological disorders, or anxiety conditions
You will stop immediately if you experience dizziness, discomfort, pain or distress

Participation is entirely at your own risk.

6. Limitation of Liability

To the fullest extent permitted by law:

Physiology flow shall not be liable for any injury, loss, damage or adverse outcome arising from participation in services or use of website content
Our total liability shall not exceed the amount paid for the service giving rise to the claim
We are not liable for indirect, incidental, consequential or economic losses

Nothing in these Terms excludes liability for death or personal injury caused by negligence or fraud where such exclusion is unlawful.

7. Booking, Payment & Refunds (All Services)

7.1 Booking

All bookings are subject to availability and confirmation. A booking is only confirmed once you receive written confirmation from us and payment terms are agreed.

7.2 Payment

Unless otherwise agreed in writing:

Payment is required in advance of delivery
Invoices must be paid by the due date stated

Where post-delivery payment is agreed in exceptional circumstances:

Payment must be made within 14 days of invoice
Failure to pay may result in suspension of future services and recovery of reasonable costs

7.3 Cancellation by Client – 1:1 Coaching

48+ hours - Full refund or free reschedule

24–48 hours - 50% refund or one reschedule

Less than 24 hours - No refund

No-shows are non-refundable.

7.4 Cancellation by Client – Group Workshops & Public Events

7+ days - Full refund or transfer

3–7 days - 50% refund or transfer

Less than 72 hours - No refund (transfer permitted)

7.5 Cancellation by Client – Corporate Workshops

14+ days - Deposit retained, remainder refunded

7–14 days - 50% fee payable

Less than 7 days - 100% fee payable

7.6 Cancellation by Us

We reserve the right to cancel or reschedule any service due to illness, emergency, low attendance, or unforeseen circumstances.

In such cases, you will be offered:

A rescheduled date, or
A full refund

We are not responsible for travel, accommodation or indirect costs.

7.7 Events Outside Either Party’s Control (Force Majeure)

Neither party shall be liable for failure to perform due to events beyond reasonable control, including extreme weather, illness of venue staff, venue closure, strikes or public health emergencies.

In such cases, services will be rescheduled or credited where possible.

8. Susie Sloth School Workshops – Specific Terms

8.1 Workshop Structure

Workshops are delivered on school premises
Sessions last approximately 1-2 hours
Suitable for up to 60 children per session

8.2 Space & Supervision

Schools agree to provide:

A suitable indoor space for light movement
Teacher supervision at all times
Behaviour management support

We do not take responsibility for pupil supervision.

8.3 Payment Terms

Payment is due within 14 days of invoice unless otherwise agreed
Payment must be received prior to delivery unless agreed in writing

8.4 Cancellation by School

14+ days - Full refund or reschedule

7–14 days - 50% refund or reschedule

Less than 7 days - Full fee payable

8.5 Cancellation by Provider

If we cancel due to illness or unforeseen circumstances:

A replacement date will be offered
Or a full refund issued

8.6 Force Majeure

If workshops cannot proceed due to school closure, weather, illness outbreaks or events outside either party’s control:

Workshops will be rescheduled where possible
Or credited for future use

8.7 Health & Safety

Workshops involve light movement and breathing awareness only and are not medical interventions. Schools remain responsible for safeguarding, supervision and medical needs.

9. Late or Non-Payment

If payment is not received by the due date:

The booking remains provisional
We reserve the right to cancel, postpone or refuse delivery
Future bookings may be declined until payment is settled

We reserve the right to recover reasonable administrative or legal costs incurred in pursuing overdue payments.

10. Digital Products & Online Content

Unless otherwise stated:

Digital products, downloads and online resources are non-refundable once accessed
Access may be revoked if misuse or breach of these Terms occurs

11. Privacy & Data Protection

We are committed to protecting your personal data in accordance with UK GDPR and the Data Protection Act 2018.

We collect and process personal data for:

Booking and service delivery
Communication
Legal and accounting purposes

We do not sell or share personal data with third parties except where legally required or necessary for service delivery.

You have the right to:

Access your data
Request correction or deletion
Withdraw consent
Lodge a complaint with the ICO

For full details, please see our Privacy Policy.

12. Testimonials, Images & Recordings

With your explicit consent, we may use testimonials, feedback, images or recordings for marketing or educational purposes. You may withdraw consent at any time by contacting us.

Recording of sessions by clients is not permitted without written consent.

13. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their content, policies or practices.

14. Changes to These Terms

We reserve the right to update these Terms at any time. The latest version will always be published on our website. Continued use of services constitutes acceptance of the updated Terms.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of England & Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England & Wales.

16. Contact Us

For any questions regarding these Terms, please contact:

Physiology flow
Email: rachel@Physiologyflow.co.uk
Website: www.Physiologyflow.co.uk